Using Retail TV Graphics Successfully: 5 Tips to Consider

September 18, 2009

Graphics are a great way of supporting your advertising message. But if they’re not handled carefully, they’ll hurt the clarity of your commercial rather than enhancing it. Here are a few things to consider when adding prices, offers and logos:

1) Consider Letterbox.

Traditional Letterbox (see example below) places your commercial between two black bands, much like the format of your favorite DVD when you watch it widescreen. This usually requires planning before the TV shoot so the picture is condensed to fit the Letterbox size.

This format is wonderful for showing detail within a scene (because you’re condensing the picture), but it’s also a GREAT tool for placing graphics. Addresses, logos and phone numbers work beautifully when placed in a Letterbox format, keeping such elements from dominating your footage.

2) Restrict your color palette.

Be careful you don’t use all the colors of the rainbow when creating your “supers” (another word for on-screen graphics). It’s good to have some color variation (usually two colors) to compartmentalize the information so it’s read easily. Too many colors confuses the eye and detracts from the footage within the commercial.

3) Place your graphics consistently.

Don’t confuse the viewer by jumping all around the screen. Place graphics so that they enhance the message and don’t distract from it.  If you have a series of graphic elements, consider keeping them in the same placement.

4) Consider instances where the graphics may be more important than the footage.

If the footage is more or less the same throughout (i.e. rows of used cars or a showroom of random pieces of furniture), there may be an opportunity to let the graphics play a more dominant role within the message. In cases like this when large prices may cover most of the screen, try defocusing your background to enhance readability.

5) Introduce type elements in an interesting way.

If the pace of your retail commercial is “urgent,” consider introducing your type onscreen using motion. Your TV editor can offer a variety of ways to do so. This little trick spices things up, giving the price/super a life of its own.

And now for my disclaimer: The key to using the list above is knowing what’s appropriate for your audience and making choices with great care. A used car commercial and a financial services commercial targeting seniors are two different animals. In one, moving type and interesting visual tricks can add excitement. In the other, unrestrained stylistic choices can cheapen the message and appear distasteful. Determine the right tone for your commercial, and let it be your guide.

Here’s a commercial for a local car dealer that demonstrates all of the above.  

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Retail TV and Your Website: Work Best When They Work Together

September 17, 2009

Picture for Post #24All too often I’m asked the question from retailers on where they should be investing their ad dollars:  TV or the Internet.  Folks this is not zero sum proposition.   If you’re not doing both – then you’re missing the boat.

 

 The formula for success is relatively simple, in my opinion:

  • Use TV advertising to engage, entice and persuade consumers to get more information about your product or service from your website. 
  • Once on your site, inform, educate and sell them on doing business with your company – either online or in person. 

Of course, if you’re product requires little explanation … then it’s plausible that prospects can and will respond to your TV offer with little need for a website visit.  But, don’t fool yourself, if you’re anything less than a household name (i.e. McDonald’s or Coke), potential customers will most likely want to check you out on the web before walking through your door.  And they better like what they see – within 5 seconds or they’ll exit your website immediately.

Believe it or not, even in the midst of today’s Internet explosion, there are still some retailers that don’t get it. I recently had a furniture store chain client whose only web presence was a simple splash page that included nothing more than store hours and addresses.  The client did not have a website.  And the really sad part – there was no hurry to get one.

The client’s explanation defied logic.  There was concern that people would judge the client by the website and then decide not to shop at the stores. No amount of pleading and prodding could convince the client to look at both the storefronts and website as one in the same.

Your company’s website should be a reflection of the experience customers get when they shop your stores.  It should be intuitive, interactive and INTERESTING. That’s the point my dear furniture retailer did not understand. 

A ton of TV spots won’t help if consumers become disenchanted when they land on your website.  

Despite the naysayers, people are still influenced by what they see on TV, but today they require more than just a 30-second commercial to help close the deal.  Make sure you’re giving it to them with an easy-to-navigate website that is more than an online company brochure. 

Remember:  “No media is an island.”

 

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Retail TV and Online Advertising Work Better Together

August 25, 2009

For the first time, the effectiveness of using TV and online advertising in tandem has been examined in depth.  A pioneering new study conducted by Q Media Research in the UK has shown that using TV and online together is significantly more effective for advertisers than using either in isolation. 

The study concluded that using the two media together does provide a very powerful combination across the whole process … from telling consumers about a brand they never heard of before … to helping them decide on which brands are more relevant to them.

Although it’s not always the case, the relationship does tend to flow from TV to online with TV sparking initial interest, awareness and “talkability” about a brand.   With online providing consumers with the additional information they need to aid in decision making and purchase.

This particular combination is very powerful in raising purchase consideration with retail TV advertising generally starting the process and online completing it.

 Other key findings from the study include:

  •  Using TV advertising and online together results in 47% more positive feelings about a brand than using either in isolation. 
  • The likelihood of buying or using a product increases by more than 50% when TV and online are used together. 
  • 48% of the sample group of 3,000 respondents watched TV while online, most days. Going online was second only to eating for activities that people do while the TV is on. 
  • The findings reinforce the need to ensure creative synergy between TV and online advertising:
    • TV and Online campaigns need to have a consistent theme/message.
    • The strength of each media needs to be maximized (TV for excitement and impact. Online for interaction and personalized engagement).
    • There needs to be a high level of visual synergy between the two mediums.
    • Rather than use online as a reach medium, it should be used to target those who have already seen the TV advertising as a way of extending the campaign message.

Graph for Post #15

Guy Phillipson, CEO of the Internet Advertising Bureau, had this to say:

“This important study delivers clear evidence of just how powerful and effective the TV and online combination is. In all the categories we tested, the results were very positive for both ‘soft’ brand measures and ‘hard’ purchase intent scores.”

Click here to read entire study.

 

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The Gap replaces retail TV budget with Web and Social Media

August 23, 2009

Picture for Post #14After reading about The Gap’s new online advertising campaign, I was left yearning for the days where retail advertising had a more concrete purpose – like maybe selling something.  

 

 

 

 

I thought agencies were about developing engaging strategies to increase sales and market share.  And I thought those who were responsible for such strategies had some accountability when it came to delivering results.

If the new Gap strategy is any indication – my thinking may have been wrong.  

The new ad campaign from The Gap, titled “Born to Fit,” includes no TV commercials instead, for the first time in the retailer’s history, The TV budget has been replaced with Web and Social Media – more specifically Facebook.  Print, cinema and outdoor ads have been developed to drive consumers to the campaign’s Facebook page.

Always open to new ideas … I eagerly logged onto The Gap’s Facebook page. After a few seconds, I clicked onto the video section, expecting to hear why people like wearing Gap jeans.  Instead I was treated to a short video from seven so-called celebrity “icons” – each one yammering on and on about the complexities of their “intriguing” lives.  

As they speak, each “icon” (and I use this world loosely) is sitting on a stool against a white background while the camera – occasionally – pans down to the Gap jeans they are wearing.  By the time I watched all of them, I wasn’t sure if The Gap wanted me to buy a pair of jeans or question my place in the universe.

Julie Channing, senior account director with The Gap’s digital agency explains the strategy this way, “We were really looking to reach out to fashionistas and influence audiences to start a conversation about how Gap has built this line of denim from the ground up.”

Really?  So, consumers are going to visit a Facebook page and soon after begin conversing with friends and family about the development of a new brand of blue jeans?

Channing goes on to say, The Gap had set no numerical benchmarks to determine success in the campaign, but rather would look at “how much consumers interact with the brand” to gauge ROI.

So, let me make sure I understand this – The Gap’s ROI objective is to count how many people are talking about jeans, not how many are buying them.

Don’t you just love how some companies are using social media?

 

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